Refund Policy

Our Refund Promise

We want you to be satisfied with your purchase. If our PDF guide doesn't meet your expectations for any reason, we'll refund your payment in full. No questions asked. No hoops to jump through. Just email us and we'll process it.

What Can Be Refunded

This refund policy applies to the following product:

• JP Weather Pro: Complete Seasonal Planning Guide — Digital PDF guide sold on our website for $12 USD.

Free content on the website (weather data, city guides, utility pages) is not a purchase and does not involve refunds. If you have feedback about free content, we welcome it via our contact form.

Refund Period

You may request a refund within 30 days of your purchase date. If you need more time to evaluate the guide, contact us — we're flexible. We've honored refund requests at 45 days, 60 days, and beyond when customers explain their situation. The 30-day period is our standard, not a hard cutoff.

How to Request a Refund

To request a refund, send an email to jpweatherpro@jpweatherpro.com with the subject line "Refund Request" and include the following information:

• The email address you used for the purchase.
• The approximate date of purchase.
• A brief note (optional) about why the guide didn't meet your needs. This helps us improve, but it's not required.

We process refund requests within 2-3 business days. The refund will be issued to your original payment method. Depending on your payment provider, it may take 5-10 additional business days for the refund to appear in your account.

What Happens After a Refund

If you receive a refund, you are no longer licensed to use the PDF guide. Please delete the file from your devices. We don't enforce this technically — we trust you. The honor system has worked fine for us.

Receiving a refund does not prevent you from purchasing other products from us in the future. We don't blacklist refund recipients. If we release a product that's a better fit for you, you're welcome to buy it.

Why Our Refund Policy Is Generous

We offer a generous refund policy for three reasons:

First, our product is a $12 PDF guide. The marginal cost of delivering it is zero. If someone requests a refund, we're not losing physical inventory or significant processing costs. A generous policy costs us very little.

Second, we believe in our product. The guide contains genuinely useful information that we've compiled through extensive research and lived experience. If someone doesn't find it valuable, that's information we want to know — and we don't want their money if they don't think it was worth it.

Third, we're building long-term trust. If you try our guide and it doesn't work for you, but we refund you promptly and courteously, you might recommend us to someone else for whom the guide is a better fit. Or you might try a future product. A refund on a $12 product is cheap customer relationship management.

Exceptions

There are no exceptions to this policy because there are no restrictions. We don't require a specific reason. We don't deny refunds based on download status or time elapsed (within reason). We don't charge restocking fees or processing fees. The refund is the full purchase price.

The only practical limitation is that we can only refund purchases made directly through our website. If you obtained the guide through a third-party source, you'll need to request a refund from that source.

Contact

For refund requests or questions about this policy:

Email: jpweatherpro@jpweatherpro.com
Phone: +1 (702) 483-6752 (USA) / +81 (3) 5321-8847 (Japan)
Address: 300 S 4th St, Suite 1900, Las Vegas, NV 89101, USA